Shipping and Return Policy
100% Customer Satisfaction Policy
We want to be your physical therapy product supplier of choice!
- We carry all the Physical Therapy and Exercise Brands you know and trust at everyday low prices
- Many products include Free Shipping(Continental US)
- We offer our own Isokinetics Inc. Brand of quality products for even greater savings
- We ship within one or two business days of receiving your order
- Larger items are ship via Freight Delivery. We offer different freight services for these items:
- Dock to Dock - The freight carrier delivers to your unloading dock.
- Lift Gate Curbside - The freight carrier uses a lift gate to unload the delivery from the truck and leaves the package outside.
- Lift Gate Inside - The freight carrier uses a lift gate to unload the delivery from the truck and bring them inside your facility.
- White Glove Service - The freight carrier uses a lift gate to unload the delivery, brings it inside, unpacks it, then removes the debris.
No Hassle Returns:
If you are not 100% Satisfied with your purchase, send it back to us for a full refund or exchange within 30 days of purchase*
We know sometimes an item isn't exactly what you expected, or that gift you gave wasn't quite what they wanted. No problem. We want you to be completely satisfied so you will return to us again for all your therapy and exercise product needs.
- Just call us and we will walk you through the return process: 1-866-887-6811
- If you prefer, you can e-mail us at firstname.lastname@example.org
- Had an item over 30 days and need to return it? No problem, as long as it is in "like new" condition, including the packaging. Just contact us, and we will work it out
- Of course, if we shipped you the wrong or damaged item, we will correct the problem at no cost to you
- No restocking fees except for electherapy and laser units!
Made to order items
- Treatment Tables are made to order. Normal lead time is 3 weeks. If you need a table sooner we can make arrangements to have the table shipped quicker
- Massage Tables are made to order. Normal lead time is 1 week. If you need the table sooner we can make arrangements to have your table shipped quicker
Pay by Check
- Consumer check orders will be held until receipt of the check
Call Us to Learn More About Our Company and How We Can Work With You!
M-F, 9-5 Central
*Sorry, but all software purchased is non-returnable. Electrotherapy and laser units have a 2O percent restocking fee.
*We do not ship outside the United States*